Soft Blanket

Return and Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at office@bavarianoldschool.com. Please note that returns will need to be sent to the following address: Hladilniška pot 42, 1000 Ljubljana, Slovenia. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: office@bavarianoldschool.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@bavarianoldschool.com.

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned.  No worries - we're here to help!

OUR RETURN POLICY:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at office@bavarianoldschool.com. Please note that returns will need to be sent to the following address that we give to you after contact us. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  office@bavarianoldschool.com

DAMAGED OR FAULTY ITEMS: 

If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.

*Damaged or faulty items include unraveled seams and/or holes that are present before being washed.

If somehow you've made an error after your order has been placed, please click here to contact us as soon as possible and we will see if we are able to correct it.

Unfortunately if you have entered the wrong address, moved or need to change a product variant after your order has been shipped, we will not be able to accommodate you nor offer you a refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

Next contact your bank because sometimes there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@bavarianoldschool.com

CLEARANCE & FINAL SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are defective.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

CLEARANCE & FINAL SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are defective.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING:

We ship using the address provided in PayPal - please verify that the information is accurate. Any returned orders will be reshipped at your expense.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement or exchanged product to reach you, may vary.

We do not guarantee that we will receive your returned item.

All items must be returned within 30 days of purchase. If more than 30 days have passed then no refund or exchange is available.

Also, we cannot guarantee the all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery cannot be a reason to request for a refund.

CONTACT INFO:

TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:

Transit time is 4 to 10 Working Days (Monday to Friday)
Handling time is 2 to 5 Working Days (Monday to Friday)
Order cut-off time will be 7 Pm (GMT+00:00) Edinburgh, London.

DELIVERY TERMS:
We use,

Shipping to deliver the product.

SHIPPING COST AND TAX:

Shipping charges Standard 
All prices and figures are listed in EUR.
We Do Not Charge Any Membership

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@clickalina.com or office@bavarianoldschool.com

MULTIPLE ADDRESSES

We don't offer the shipment to multiple addresses for one order. If you'd like items delivered to multiple addresses, please place those orders separately. Support Email: info@clickalina.com or office@bavarianoldschool.com

WRONG ADDRESS

If you provide a wrong address during checkout and our product is returned to us then you will responsible for all shipping costs for re-sending the product. Support Email: info@clickalina.com or office@bavarianoldschool.com

DELAYED

However, there are some cases of delay. We will contact you immediately if the order is delayed over 11 business days.

TRACKING AN ORDER

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. Track Here

PERCELS DMAGED IN TRANSIT:

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.Support Email: info@clickalina.com or office@bavarianoldschool.com

CONTACT INFO: